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FAQ

   Know before you go

  • Purchase your JapanFest ticket in advance to save money and avoid longer lines at the festival entrance.

  • Take advantage of the group/family ticket (group of 4 or 5) and military personnel & seniors discounts at the door, new this year.

  • Plan ahead to view all your favorite performers, participate activities and visit vendors. Download the event maps and schedules (which will be posted on this website about a week before the event) on your device before your visit.

  • Plan to arrive at the theatre at least 15 minutes before your favorite performance to secure your seat.

  • Avoid the lunch hour to purchase food as much as possible. The lines are much shorter off lunchtime.

  • Note that you may need to sign up in advance to participate in some of the experiential events. It gets full quick.

  • Complete the JapanFest survey to have a chance to win giveaway items and provide feedback to enhance the festival in future years.

  • Some vendors may only accept cash. Although ATMs are available at the venue, bringing some cash can save you time queuing at the ATM.

  • What are the additional fees on the ticket price?
    Please be aware that when purchasing tickets, you will be charged service and facility fees in addition to the ticketing price. While the ticket price covers the cost of providing the high-quality performance and festival experience that patrons have come to expect from JapanFest, additional charges are assessed by the venue and Ticketmaster.​
  • What is Mobile Delivery?
    Mobile Delivery is our digital ticketing technology that provides you with the flexibility and convenience of safely and securely managing your tickets online or in the AXS mobile app. For more information please visit: https://www.gassouthdistrict.com/events/axs-mobile-delivery
  • Do you have a discount ticket?
    The ticket price at the door is $20. However, we offer a discount for an advance ticket purchase. Advanced Ticket: $16 (~Sep.20) Military and Senior at the door: $16 Family & Friends Package for 4: $70 (at the door only) Family & Friends Package for 5: $90 (at the door only) Children 6 and under: free
  • Can I print my ticket(s) from home?
    Tickets can no longer be printed and must be accessed on a mobile device.
  • How do I transfer my tickets?
    Click the Transfer button next to the event in your AXS account. Select the tickets to transfer and enter the recipient's information. On the review page, click the Transfer button to send the tickets. The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.
  • What happens if my friend accepts tickets and can no longer go?
    Once your friend has accepted the tickets, you cannot reclaim them. Your friend can transfer them back to you.
  • Can I screenshot my ticket(s)?
    No. Because the mobile ticket has a rotating barcode, screenshots or images of tickets cannot be accepted. Every ticket must be presented from within the AXS Mobile App.
  • How do we enter as a group?
    Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue.
  • What happens to my tickets if the event was rescheduled, cancelled, or relocated?
    Please check AXS's Help Article
  • What should I do if I don't have a smartphone or if my phone is lost, breaks or dies before I get to the venue?
    Please visit our Ticketing Help Table for assistance. Please be sure to have proper ID and any supporting material regarding your purchase (email address used to purchase tickets, ticket order confirmation, credit card used to purchase).
  • I purchased a ticket, when will I receive a refund?
    If you purchased your tickets via AXS online or by phone, a refund will automatically be issued to the credit card you used to purchase within 30 business days. Otherwise, refunds are available at your original point of purchase. Please check AXS's Help Article for more information.
  • What are the dates and hours?
    Sept. 21 (Saturday) 10:00 AM - 6:00 PM Sept. 22 (Sunday) 10:00 AM - 5:00 PM
  • Where are you located?
    📍 Gas South Convention Center (Previously known as Infinite Energy Center) 6400 Sugarloaf Pkwy, Duluth, GA 30097
  • Parking and Directions
    🅿️ Event Parking Rates: $5.00 The option to purchase pre-paid parking ends the day prior to the event. PDF parking passes will be emailed out after purchase. Advanced purchase of parking Pre-paid passes must be presented when entering the lot either via hard copy or mobile. All parking passes are valid for a single-vehicle space. Parking does not allow reentry on the event days. Vehicles will be charged $5 per entry each time. On-site paid parking is available by credit card upon arrival. Directions Parking Tips Accessible Parking Available on a first-come, first-serve basis Accessible parking spaces are available in all Gas South Convention Center lots. All spaces require a valid permit to be displayed at all times. Please note that Gas South Convention Center no longer provides trolley service.
  • Services for Attendees with Disabilities
    WHEELCHAIR/ECV RENTALS The Gas South Convention Center’s wheelchairs are reserved for emergency medical use only. Please bring your own wheelchairs and other assistance devices if needed. ACCESSIBILITY FOR THE PHYSICALLY CHALLENGED Parking for the physically challenged is available in all Gas South Convention Center parking lots and decks. All spaces require a valid permit to be displayed at all times. Please note that the Gas South Convention Center no longer provides trolley service. SERVICE ANIMALS The Americans with Disabilities Act (ADA) defines service animals as "dogs that are individually trained to do work or perform tasks for people with disabilities." Service animals are welcome inside the Gas South Convention Center and must remain on a leash or in a harness at all times. Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees may be asked to escort the animal off the premises. Animals that simply provide emotional comfort do not qualify as service animals under the ADA. Therefore, Emotional Support Animals (ESA's) are not permitted inside the Gas South Convention Center. Please note that Gas South Convention Center no longer provides trolley service. If you have additional accessibility questions, please email TicketingInfo@GasSouthDistrict.com or call (770) 626-2464.
  • Are there volunteer opportunities?
    Thank you for your interest in volunteering at JapanFest. Volunteer applications opens around June. Have questions? Contact volunteer@japanfest.org for more information.
  • Do you have a bag policy?
    Yes. To create a safe and enjoyable experience for all guests, the following safety and security measures are implemented at JapanFest Atlanta 2023. Approved Bags (random checks may be performed by security) Clear vinyl, plastic, or PVC bags, diaper bags & medically necessary items, and small clutch bags Non-Approved Bags Suitcases and other large bags
  • What are your cosplay rules for attire and props?
    JapanFest is a family-friendly and family-oriented event, and as such prohibits revealing costumes and attire. Please have a full-coverage top + shorts for women and shorts and shirt for men. If men are cosplaying a shirtless character, we ask that they only remove their shirts for the contest and photos only at the Anime village area. DRESS CODE The level of undress of certain Cosplay or rave gear causes issues with a large subset of our attendees. Our minimal dress standards are shirts and shorts for men and women, with no exceptions for Cosplay in public areas. Please plan your Cosplay in advance accordingly. PROP WEAPONRY SPECIFIC RULES JapanFest has a clear NO WEAPONS policy that will be enforced. Regardless if it is sheathed, holstered or peace bound. This includes (but is not limited to): firearms, knives, bludgeons, stun guns, brass knuckles, bows strung with tense string/capable of firing, bullets, grenades, landmines, etc. Violation of these rules may result in a warning, having your prop removed from the convention grounds, or having you escorted off the convention property. The most severe violations may result in action by the local Police Department.Please note that all rules can be superseded on the day of JapanFest by requests from the venue, security, or the Police Department. Consideration will be taken into account for any last-minute changes of this nature. PROPS No “Live Steel” is permitted at any time. “Live Steel” is defined as any metal that can: hold a bladed edge (regardless if sharpened or not), or shaped in a way that has sharp edges or spikes. Any actual metal used in a piece must be rounded and curved and not be the ‘edge’ portion of a prop blade). Examples of prohibited items in this category include real metal swords or axes with blunted blades.​The props must be cased or sheathed at all times. No clowning around or showing off in the common areas. Any props used in an offensive manner will be confiscated.
  • What are your COVID protocols? (LAST UPDATED AUGUST 2022)
    JapanFest may impose mask requirements according to CDC and venue guidelines. We advise all attendees maintain social distance by keeping at least 6 feet from one another while waiting in lines. JapanFest staff & volunteers will be monitoring for crowd control and enforcing social distancing. Air purifiers and sanitizer stations will be placed throughout the venue. There will be less booths this year to maintain a safe number of attendees and improve traffic flow. Outdoor seating and tables will be provided by the Beer Garden and Hudgens Center. Breaks will be put in between each performance. Rules and safety guidelines will be updated according to the current situation and CDC & venue guidelines. *Last updated in August 2022
  • What are your COVID policies?
    Regarding Masks: JapanFest may impose mask requirements according to CDC and venue guidelines. Wearing masks is not mandatory. Please refer to the following links for CDC and venue guidelines regarding COVID-19. CDC: CDC's guidelines GSD: COVID-1Procedure JapanFest is not responsible for attendance influenced by COVID-19. JapanFest is not liable for any problems caused by COVID-19. Ticket(s) are nonrefundable.
  • What is a JCCG or JASG member?
    It is a yearly membership of The Japanese Chamber of Commerce of Georgia (JCCG) or The Japan America Society of Georgia( JASG)   Want to become a member?    JCCG:jccg@jccg.org    JASG: Admin@JASGeorgia.org
  • How many tables(booths) can I get?
    Anime/Exhibitor Vendor Max of 3 booths per vendor 10x10 w/2 chairs, 1 table (6x30) Food Vendor Max of 2 booths per vendor 20x20 w/2 chairs, 6 tables (6x30)
  • What is Handicraft Artist?
    This is the new category we have created this year to encourage more handicraft artists to participate in JapanFest and add a greater variety of unique goods. We want people to spread the word so that we can attract more unique Japanese handcrafted goods.
  • What time is setup?
    We will send you an email before the event. The event will begin September 21st at 10AM
  • Can I sell food?
    JapanFest, Inc. as an organization has no restrictions on sales of pre-packaged Japanese snacks. Please be aware you bring them at your own risk. We will defer to any requests from the venue should they arise. You are not allowed to sell any soda except Japanese soda or drinks, also water/water bottles are not allowed to be sold at the event. Fresh-made or non-packaged food is not permitted at any time unless you applied as a food vendor and got a permit 30 days before the event from the Gwinnett health department. Any questions for a food, contact monsibam@japanfest.org
  • Can I sell weapons?
    NO SALES of any weapons including bladed products are allowed at JapanFest. If you wish to sell bladed products, you will be required to receive prior permission from JapanFest. If you receive prior approval, you may only sell bladed products by taking orders. Actual products cannot be handed to the consumers at the festival. You may display samples, but sample products must be encased or sheathed at all times except when it is demonstrated by the seller.
  • Can I sell adult materials?
    JapanFest is a family-friendly event. Any items deemed inappropriate or what has been deemed as such, we have the right to remove your item. Also decorative contact lens, and adult products are not permitted to be sold at any time.
  • Do we need to have a liability business insurance for this event?
    Yes. Please review more information at : https://www.japanfest.org/participant There is a section called "INSURANCE AND WAIVER.

Click on each category to find the answer to your questions

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