FAQ

What are the dates and hours?


JapanFest 2021 has been postponed until further notice.

After much discussion and careful consideration, the JapanFest team made the difficult decision to suspend this year’s festival until further notice. Given the painful reality of COVID-19 and the concerns with various variants, and to keep public health and the well-being of participants, staff, visitors, and vendors as our highest priorities, JapanFest 2021 will not take place in-person on September 18-19.

Since its start in 1986, JapanFest has grown to be one of the Southeast’s premier festivals, and as such, we are disappointed that we are not able to celebrate our 35-year anniversary during the originally scheduled dates but look forward to continue promoting Japanese culture and friendship between Japanese and Americans in the Southeast in the future.

Please stay safe and healthy during this difficult time. We will be updating our website with more information about the festival suspension but please contact us at Admin@JapanFest.org should you have any questions.




Where are you located?


📍 Gas South Convention Center (Previously known as Infinite Energy Center)
6400 Sugarloaf Pkwy, Duluth, GA 30097
Map: Gas South District Questions: Info@GasSouthDistrict.com




Parking & Directions


🅿️ Event Parking Rates: $5.00

  • The option to purchase pre-paid parking ends the day prior to the event.
    • PDF parking passes will be emailed out after purchase.
      Y ou can either print it out or pull it up on your phone
  • On-site paid parking is available by credit card upon arrival.
  • Directions
  • Parking Tips
  • Accessable Parking
    • Available on a first-come, first-serve basis
    • Handicapped parking is available in all Gas South Convention Center lots.
    • All spaces require a valid permit to be displayed at all times.
    • Please note that Gas South Convention Center no longer provides trolley service.




Are there volunteer opportunities?


Thank you for your interest in volunteering at JapanFest.
CLICK HERE for volunteer applications.

Have questions? Contact volunteer@japanfest.org for more information.




What are your COVID policies?


Our team is closely monitoring the situation and is constantly updating our rules and regulations according to CDC and venue guidelines.

Regarding Masks: JapanFest will be imposing mask requirements according to CDC and venue guidelines. You will be required to wear your mask at ALL TIMES, including both inside and outside the venue. For everyone's safety, we may ask you to leave our event if you do not follow the rules.

Children ages 6 and under will not be required to wear a mask but we strongly encourage it.

For more information on appropriate face coverings, please check the CDC's guidelines.

For the safety of our employees and guests, please do not attend if you are sick or have recently been sick.Please do not attend if you have been in close contact within the past 14 days with anyone who has had COVID-19 or if someone in your household is currently infected with COVID-19.

For more information, please visit our Terms & Condition to read our COVID-19 policies.




Services for attendees with disabilities:


JapanFest is happy to provide the following services and information for our attendees with disabilities who plan to attend the 2021 event! We aim to help make the experience as convenient as possible for everyone. Due to the convention’s limited resources, convention staff may be required to discuss reasonable accommodation with you in order to attempt to meet your needs.

🐕‍🦺SERVICE ANIMALS
The Americans with Disabilities Act (ADA) defines service animals as “dogs that are individually trained to do work or perform tasks for people with disabilities.”

Service animals are welcome inside the Gas South Convention Center and must remain on a leash or in a harness at all times. A guest whose service animal poses a threat to the safety of other guests and employees may be asked to escort the animal off the premises.

Animals that simply provide emotional comfort do not qualify as service animals under the ADA. Therefore, Emotional Support Animals (ESA's) are not permitted inside.

♿︎ WHEELCHAIR/ECV RENTALS
A limited number of wheelchairs are available for guests in need of assistance at the Concierge desk. These wheelchairs are available on a first-come, first-served basis and cannot be reserved in advance.

🅿️ ACCESSIBILITY FOR THE PHYSICALLY CHALLENGED
The designated handicap parking spaces are available on a first-come, first served basis and cannot be reserved in advance.
All spaces require a valid permit to be displayed at all times.
Please contact a Parking Attendant to assist with drop off or pick up arrangements. The Convention Center has ADA parking in both Deck #1 and Deck #2.

Please note that Gas South Convention Center no longer provides trolley service.

If you have additional accessibility questions, please email TicketingInfo@GasSouthDistrict.com or call (770) 626-2464.




I purchased a ticket, when will I receive a refund?


If you purchased your tickets via AXS online or by phone, a refund will automatically be issued to the credit card you used to purchase within 30 business days. Otherwise, refunds are available at your original point of purchase.

Please check AXS's Help Article for more information.




What are your COVID protocols?


  • All attendees will be required to wear a face mask (this includes guests, vendors, performers, JapanFest volunteers and the JapanFest team).

  • All attendees will be required to maintain social distance by keeping at least 6 feet from one another while waiting in lines.

  • JapanFest staff & volunteers will be monitoring for crowd control and enforcing social distancing.

  • Air purifiers and sanitizer stations will be placed throughout the venue.

  • All areas (walkways, food court, vendor booths, performance stages and seating) will be a minimum of 6 feet apart to maintain social distance and reduce congestion.

  • There will be less booths this year to maintain a safe number of attendees and improve traffic flow.

  • Outdoor seating and tables will be provided by the Beer Garden and Hudgens Center.

  • Breaks will be put inbetween each performance.

Rules and safety guidelines will be updated according to the current situation and CDC & venue guidelines.




What are your cosplay rules for attire & props?


JapanFest is a family-friendly and family-oriented event, and as such prohibits revealing costumes and attire. Please have a full-coverage top + shorts for women and shorts and shirt for men. If men are cosplaying a shirtless character, we ask that they only remove their shirts for the contest and photos only at the Anime village area.

DRESS CODE
The level of undress of certain Cosplay or rave gear causes issues with a large subset of our attendees. Our minimal dress standards are shirts and shorts for men and women, with no exceptions for Cosplay in public areas. Please plan your Cosplay in advance accordingly.

PROP WEAPONRY SPECIFIC RULES
JapanFest has a clear NO WEAPONS policy that will be enforced. Regardless if it is sheathed, holstered or peace bound. This includes (but is not limited to): firearms, knives, bludgeons, stun guns, brass knuckles, bows strung with tense string/capable of firing, bullets, grenades, landmines, etc. Violation of these rules may result in a warning, having your prop removed from the convention grounds, or having you escorted off the convention property. The most severe violations may result in action by the local Police Department.Please note that all rules can be superseded on the day of JapanFest by requests from the venue, security, or the Police Department. Consideration will be taken into account for any last-minute changes of this nature.

PROPS
No “Live Steel” is permitted at any time. “Live Steel” is defined as any metal that can: hold a bladed edge (regardless if sharpened or not), or shaped in a way that has sharp edges or spikes. Any actual metal used in a piece must be rounded and curved and not be the ‘edge’ portion of a prop blade). Examples of prohibited items in this category include real metal swords or axes with blunted blades.​The props must be cased or sheathed at all times. No clowning around or showing off in the common areas. Any props used in an offensive manner will be confiscated.