MOBILE TICKETING GUIDE

Your ticket is valid for one use only on either day of the festival. 
Access your digital tickets by downloading the AXS Mobile App!

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Step 1

Open the AXS Mobile App & log in using the same email address you used to complete your purchase

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Step 2

Access your tickets by clicking on the bottom navigation button on the home screen

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Step 3

Show your AXS Mobile ID in the app at the door to scan & enter

MOBILE TICKETING FAQS

Can I print my ticket(s) from home?


Tickets can no longer be printed and must be accessed on a mobile device.




Can I screenshot my ticket(s)?


No. Because the mobile ticket has a rotating barcode, screenshots or images of tickets cannot be accepted. Every ticket must be presented from within the AXS Mobile App.




What should I do if I don't have a smartphone or if my phone is lost, breaks or dies before I get to the venue?


Please visit our Ticketing Help Table for assistance. Please be sure to have proper ID and any supporting material regarding your purchase (email address used to purchase tickets, ticket order confirmation, credit card used to purchase, etc.)




What happens if my friend accepts tickets and can no longer go?


Once your friend has accepted the tickets, you cannot reclaim them. Your friend can transfer them back to you.




How do we enter as a group?


Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue.




How do I transfer my tickets?


  1. Click the Transfer button next to the event in your AXS account.
  2. Select the tickets to transfer and enter the recipient's information.
  3. On the review page, click the Transfer button to send the tickets.
The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.




What is AXS Mobile Delivery?


AXS Mobile Delivery is our digital ticketing technology that provides you with the flexibility and convenience of safely and securely managing your tickets online or in the AXS mobile app.

For more information please visit: https://www.gassouthdistrict.com/events/axs-mobile-delivery




What happens to my tickets if the event was rescheduled, cancelled, or relocated?


Please check AXS's Help Article




Why the switch to mobile tickets?


Mobile ticketing ensures a smooth fan entry experience while minimizing unnecessary points of physical contact. This allows everyone from the JapanFest staff to JapanFest fans to have a safer visit!